Privacy Policy
At Firehub, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your personal information, and what rights you have regarding your data.
1. Data Collection
We collect the following personal data from users when you subscribe to Firehub:
– Name
– Email address
– Payment information (e.g., credit card details, billing information)
This data is used to provide our services and process payments for the subscription you choose.
2. Data Usage
We use the collected data for the following purposes:
– To provide and improve our services
– To process your payments and manage your subscription
– To communicate with you about your account and subscription
– To respond to your customer support inquiries
3. Data Sharing
We do not share your personal data with any third parties, except for payment processing. Your data will remain secure and confidential within our company.
4. Data Retention
We retain your personal data as long as your account remains active. If you choose to cancel your subscription or if your account is inactive, we will delete your data within 30 days after the cancellation or inactivity period. You can contact us anytime to request the deletion of your data.
5. Data Protection
We take the security of your personal data seriously. Our data protection practices include:
– Secure storage of your data with industry-standard encryption
– Regular security audits to identify vulnerabilities
– Compliance with GDPR requirements to ensure your data rights are respected
6. User Rights
You have the following rights regarding your personal data:
– Access: You can request a copy of your data that we hold.
– Correction: You can update or correct your data at any time through your account settings.
– Deletion: You can request to delete your account and personal data.
– Opt-out: You can opt-out of marketing communications by updating your preferences or contacting us directly.
7. Cookies and Tracking
We use cookies and tracking technologies to improve your experience on our website. By using our site, you consent to the use of these technologies. You can manage your cookie preferences in your browser settings.
8. International Transfers
We do not transfer your personal data across borders.
9. Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal data from children. If we discover that a child under 18 has provided us with personal information, we will take steps to delete that information.
As part of our commitment to protecting your personal information, we ensure that our payment processing is Stripe-compliant. Our payment merchant adheres to stringent security standards, including Payment Card Industry Data Security Standard (PCI-DSS), ensuring that your payment information is handled securely.
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Contact
- (647) 560-7880 / (646) 687-7559
- firesupport@firehub.ai